Experience


Digital Transformation Lead, TietoEVRY

May 2020 – present

Utilizing modern change management processes and frameworks, I belong to a team focused on helping customers in their journey through IT-related changes and guiding end users in adopting new ways of working.

Service Runtime Manager, TietoEVRY

Apr 2019 – May 2020

Responsible for the delivery of Digital Workspace services for various customers. I am the customer’s main point of contact regarding Digital Workspace and ensure that we follow the agreement by e.g., following up on SLA’s. A main responsibility is improving our delivery in cooperation with the customer.

Delivery Coordinator, EVRY Sweden

Nov 2017 – Apr 2019

Worked as a Delivery Coordinator with responsibility for a Service Desk team working with customers in the public sector. Tasks were focused on daily operative management, including resource planning, monitoring SLAs and KPIs as well as cooperation with e.g., Service Managers, Account Managers and Change Managers.

Servicedesk Technician, EVRY Sweden

Feb 2016 – Nov 2017

Worked as a Service Desk Technician, primarily with customers from in the public sector. Tasks included both customer support via e.g., telephone and mail as well as responsibility for a specific customer, application development (primarily via C#) as well as analysis (often via SQL).

Coordinator, Förenade Care

Oct 2015 – Jan 2016

Working with refugees, primarily from Afghanistan. Assignments included delegating tasks, communicating with external parties, and not least communication with and support of the refugees. My knowledge of Dari and Persian, as well as Arabic, was crucial on a day-to-day basis.

Research Assistant, Stockholm University

Feb 2014 – Dec 2014

Working on a project on linguistic typology as well as .NET-development.

Assistant Application Developer, EVRY

Jul 2012 – Aug 2012

Developing .NET applications for internal use, including web-based management solutions.


Education


Master’s Degree (two year), Linguistics, Stockholm University

2013 – 2015

Specializing in Typology and Linguistic Diversity

Thesis: Grammatical Gender in New Guinea

Master’s Degree (one year), Linguistics, Stockholm University

2013 – 2014

Specializing in Typology and Linguistic Diversity

Thesis: Discourse Markers in Dardic Languages: Palula ba and ta in a comparative perspective

Arabic Language with Middle Eastern and North African studies

2012 2014

Specializing in the Arabic language with courses in Middle Eastern and North African literature, history, religions and societies.

Bachelor’s Degree, Linguistics, Stockholm University

2011 – 2013

Specializing in General Linguistics.

Thesis: Selected Topics in the Grammar of Nalca


Certificates


ITIL Foundation v4 (September 2019)